7 Important Things to Consider When Hiring a Cleaning Service Company
Hiring a cleaning service company for the first time? Want the best prices and customer service guarantees? It shouldn’t be that hard, right?
Well, not so fast. Hiring a cleaning service provider is as crucial as finding the right employees for your business or finding a good spouse. After all, you’re giving strangers access to your home (or office), and so it’s important to weigh in and get to know a little more of their background.
If you’re the thorough type, the following list will give you the most important things to consider when hiring a cleaning service company.
1.They have industry-related certifications.
CIMS or Cleaning Industry Management Standard is the gold standard in the cleaning service industry. CIMS is a management standard that summarizes the “primary characteristics of a successful, quality cleaning organization” based on the consensus of over 9,000 professional cleaning companies who joined the Worldwide Cleaning Industry Association formerly known as ISSA (International Sanitary Supply Association).
Moreover, a CIMS-GB (green building) certificate is also given to companies who are constantly pursuing green cleaning programs. Companies who have these certifications really understand and do green cleaning and meet the highest standards of the professional cleaning services industry.
Aside from CIMS, they should also be OSHA (Occupational Safety and Health Administration) compliant. This means that their employees are well-trained and safe from hazardous chemicals as they do their job.
2.They have insurance.
Can’t put more emphasis on this one. Having insurance is non-negotiable; it is a must and it is required by law for anyone to operate legally, and that includes cleaning services companies.
Hiring an uninsured cleaning services provider is like jumping off a cliff without a parachute. The end is always catastrophic.
A good cleaning service provider like Kleenit should at least have general liability insurance with a minimum coverage of $1 million in cases of alleged negligence and wrongdoing.
3.They don’t trap you in a contract.
In 2017, over 3 million people worked in the cleaning service industry, making it a $47.5 billion industry. It’s huge and the competition is tight so you can expect better prices.
To give you a rough guide, the average price of professional cleaning services for residential cleaning is $25 to $35 per hour, and for commercial cleaning services, it is $50 to $100 per hour.
Also, be wary of contracts and don’t get trapped in year-long contracts as if you’re getting into a flagship phone postpaid plan.
Ask if there are trial periods or if you’re going to pay them on a month-to-month or a yearly basis. Go for a trial period first and definitely avoid costly early termination fees.
4.They have a proven track record and experience.
There’s no better source of information than reviews and references. You can see trustworthy customer reviews on sites like Yelp or check out their Facebook page.
You can get valuable customer insights from Facebook reviews because customers would rarely spend the time to go to Facebook and leave a review, and most of the time it’s either they’re too happy or they’re too unsatisfied.
Experience, too, is very important when considering people, especially when you have special preferences on cleaning.
It depends on your needs, but for residential services, you must be able to at least know what chemicals get into which part of your house. In case you’re looking for inspiration, this mom accidentally created toxic chlorine gas from mixing two common household products as she was unblocking her toilet.
5.They have the best training and people.
In relation to the first item, your cleaning service provider should have people that are continuously trained for the job. Look for someone with a good track record and years of experience. Seeing new faces is a delight, but not when they’re doing a job that includes cleaning your personal space.
The janitorial services industry really has a high turnover rate and it’s between 300% t0 400%. But a company who is able to keep employees for long really have developed a good working environment and a solid system.
This is a good indicator of employee management which also reflects how they’re able to keep their clients.
6.They are constantly working towards green cleaning.
Green cleaning is always the better option. Who wants the pungent smell of chemicals anyway? And aside from being environment-friendly, green cleaning is generally less noisy and energy efficient.
Ask if your provider is constantly doing efforts toward green cleaning or if they have a CIMS-GB certification.
7.They have a customer service team that’s reachable.
The ability to provide formal complaints and positive feedback is crucial to a client-customer relationship.
Ideally, you want to work with a provider that allows you to file a report on their website or thru their reachable customer service team. Having a solid customer service team is an evidence that they’re constantly working towards improving their services and that they truly value the sentiments of their customers.
And that’s about it! We hope this short guide will be able to help you choose your next professional cleaning service company.